Shipping Terms & Rates
United States
Free Standard Shipping - 5-7 business days
Orders typically process within 0-2 business days before shipping.
Return & Exchange Policy
30-Day Return Policy
By placing an order for a Product you agree that returns or refunds will not be accepted except as stipulated herein. We do not offer or guarantee that order cancellation is available, and thus have no obligation to ensure it and will have no liability if cancellation is not available. Returns or refunds will only be offered when a Product arrives damaged, defective, or not in line with reasonably expected quality standards. In such case, you have the right to request a replacement Product or refund within 30 (thirty) days of the delivery of a Product, with us having the right to request proof, such as photographs, to review the claim.
Return Requirements:
- Items must be unused and in original condition
- Original packaging and tags must be included
- Return must be initiated within 30 days of delivery
Exchanges
Since all products are made to order, we do not do exchanges. If what you ordered is not what you receive (XS instead of XL, maroon instead of pink...), of course you will be sent your ordered item.
Non-Returnable Items
- Custom or personalized products
- Items damaged by normal wear
- Items returned outside the 30-day window
Refunds will be processed to the original payment method within 5-7 business days after we receive your return.
Payment Terms
Accepted Payment Methods
We accept all payments including major credit and debit cards through our contracted payment processor, Stripe. You should receive an email after successful payment and another email with tracking info when order ships.
- Visa
- Mastercard
- American Express
- Discover
Payment Security
All transactions are processed securely using SSL encryption. We are PCI DSS compliant and never store your payment information on our servers.
Order Processing
Orders are typically processed within 1-2 business days. You'll receive an email confirmation when your order is placed and another with tracking info when it ships.
Pricing
All prices are in USD unless otherwise specified. Prices are subject to change without notice, but your order total is locked in when you complete your purchase.
Taxes
Sales tax will be calculated and added at checkout where applicable based on your shipping address.
Quality Guarantee
Our Promise
We stand behind the quality of our products. If you receive a defective or damaged item, we'll make it right with a replacement or full refund.
Defective Items
If you receive a defective product, please contact us within 7 days of delivery with photos of the issue. We'll arrange for a replacement at no cost to you.
Quality Standards
All our products are subject to strict quality control processes. We partner with trusted suppliers who share our commitment to excellence.